Number of items: 28.
Article
Nicholls, Richard
(2023)
We rarely consume alone.
Interpersonal Relations & Wellbeing Research Group Blog.
Nicholls, Richard
(2020)
‘Consumption as Work’ - Questioning the Meaning of ‘Retirement’ in the Self-Service Economy.
Journal of Population Ageing.
ISSN Print: 1874-7884 Online:1874-7876
Nicholls, Richard
(2020)
What goes on between customers? A cross-industry study of customer-to-customer interaction.
Journal of Service Theory and Practice, 30 (2).
pp. 123-147.
ISSN 2055-6225
Nicholls, Richard and Gad Mohsen, M.
(2019)
Managing customer-to-customer interaction
(CCI) – insights from the frontline.
Journal of Services Marketing, 33 (7).
pp. 798-814.
ISSN 0887-6045
Nicholls, Richard
(2018)
Managing Patient Misbehaviour in Healthcare Services.
Medical Maestro Magazine, 24.
pp. 3311-3316.
ISSN 2353-3560
Nicholls, Richard
(2018)
Patient Aggression in Healthcare Services.
Medical Maestro Magazine, 23.
pp. 3236-3240.
ISSN 2353-3560
Nicholls, Richard
(2017)
The Self-care Approach to Healthcare.
Medical Maestro Magazine, 21.
pp. 2986-2989.
ISSN 2353-3560
Nicholls, Richard
(2016)
Demand Forecasting and Capacity Management.
Medical Maestro Magazine, 17.
pp. 2376-2379.
ISSN 2353-3560
Nicholls, Richard
(2016)
Capacity Management in Healthcare Services.
Medical Maestro Magazine, 16.
pp. 2250-2253.
ISSN 2353-3560
Nicholls, Richard
(2016)
More Than a Wallet: Serving the Older Consumer.
Consumer Commerce Newsletter.
Nicholls, Richard
(2016)
Responding to Fluctuating Demand for Healthcare Services.
Medical Maestro Magazine, 14.
pp. 1946-1951.
ISSN 2353-3560
Nicholls, Richard and Gad Mohsen, Marwa
(2015)
Other Customer Age: Exploring Customer Age-difference Related CCI.
Journal of Services Marketing, 29 (4).
pp. 255-267.
ISSN 0887-6045
Nicholls, Richard
(2014)
Managing Patient-to-patient Interaction: the Waiting Room Experience.
Medical Maestro Magazine, 5.
pp. 685-689.
ISSN 2353-3560
Nicholls, Richard
(2011)
Customer-to-Customer Interaction (CCI): a Cross-cultural Perspective.
International Journal of Contemporary Hospitality Management, 23 (2).
pp. 209-223.
ISSN 0959-6119
Nicholls, Richard
(2010)
New Directions for Customer-to-Customer Interaction Research.
Journal of Services Marketing, 24 (1).
pp. 87-97.
ISSN 0887-6045
Book Section
Nicholls, Richard
(2024)
The future of research on customer-to-customer interaction (CCI).
In:
A Research Agenda for Service Marketing.
Elgar Research Agendas
.
Edward Elgar Publishing Ltd, Cheltenham, pp. 183-224.
ISBN Print ISBN: 9781803923161 • eISBN: 9781803923178
Nicholls, Richard and Heinonen, Kristina
(2022)
Customer-to-customer interactions in service.
In:
The Palgrave Handbook of Service Management.
Palgrave Macmillan Cham, pp. 629-654.
ISBN 978-3-030-91827-9; eBook: 978-3-030-91828-6
Nicholls, Richard
(2010)
The Challenge of Globalisation for Managing Service Encounters.
In:
Post-globalisation Era? New Visions and New Challenges. The characteristics of the new framework and the outlook.
University of Podlasie, Siedlce, pp. 39-48.
Nicholls, Richard
(2008)
Perceived Risk in Service Consumption – a C2C Perspective.
In:
Uncertainty – risk or opportunity: Selected problems.
University of Podlasie, Siedlce, pp. 227-236.
ISBN 8370515193
Conference or Workshop Item
Nicholls, Richard
(2022)
Rejuvenating the services marketing curriculum: a customer-to-customer interaction (CCI) perspective.
In: 2022 Academy of Marketing Conference, 5-7 July 2022, Huddersfield, UK.
(Unpublished)
Nicholls, Richard
(2022)
Customer (dis)similarity explored.
In: SERVSIG 2022, 16-18 June 2022, Glasgow, UK.
(Unpublished)
Nicholls, Richard
(2019)
A Customer Diversity Perspective on Customer-to-Customer Interaction (CCI).
In: QUIS16 - The 16th International Research Symposium on Service Excellence in Management, 10-13 June 2019, Karlstad University, Sweden.
(Unpublished)
Nicholls, Richard
(2019)
Customer-to-Customer Interaction (CCI) in Tourism – a Customer Diversity Perspective.
In: Travel and Tourism Research Association 2019: Tourism in the era of connectivity, 8th - 10th April 2019, Bournemouth University.
(Unpublished)
Nicholls, Richard and Gad Mohsen, M.
(2017)
Customer-to-Customer Interaction (CCI): an Employee-based Perspective.
In: QUIS15 - The 15th International Research Symposium on Service Excellence in Management, 12th - 15th June 2017, Porto, Portugal.
(Unpublished)
Nicholls, Richard
(2017)
Customer-to-Customer Interaction (CCI) Through the Lens of Social Diversity.
In: 50th Academy of Marketing Annual Conference on Freedom Through Marketing, 3rd - 6th July 2017, Hull University Business School, UK.
(Unpublished)
Gad Mohsen, Marwa and Nicholls, Richard
(2016)
Incorporating Research into Teaching: How & Why.
In: University of Worcester Annual Learning and Teaching Conference, 16th June 2016, University of Worcester.
(Unpublished)
Nicholls, Richard
(2016)
Exploring the Meaning of ‘Communitas’ in Tourism and Leisure.
In: Academy of Marketing Annual Conference on Radical Marketing, 5-7 July 2016, Newcastle.
(Unpublished)
Gad Mohsen, Marwa, Marciniak, R. and Nicholls, Richard
(2015)
When Luxury Hides Itself: Unveiling the Meaning Arab Women Attach to Luxury.
In: ICCMI 2015, 3rd International Conference on Contemporary Marketing Issues, 30 June - 2 July 2015, London,UK.
This list was generated on Fri Aug 16 21:05:47 2024 UTC.