Engaging Students, Shaping Services: the Changing Face of Student Engagement at The Hive

Student / customer / library engagement roles are relatively new in the sector and Worcester is one of the first universities to recruit to this area. Rather than focusing on the relationship between engagement and learning, this role seeks to engage with students as partners and change agents who are actively involved in evaluating, developing and delivering our library service. This paper will outline some of our initial successes and impacts, which are already changing the way we interact with our student population. It will also cover some of the challenges faced along the way, particularly in delivering service change in the context of the radical new service model of the Hive.