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Understanding Style, Language and Etiquette in Email Communication in Higher Education: a Survey.

Lewin-Jones, Jenny and Mason, V. (2014) Understanding Style, Language and Etiquette in Email Communication in Higher Education: a Survey. Research in Post-Compulsory Education, 19 (1). pp. 75-90. ISSN Print: 1359-6748 Online: 1747-5112

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Abstract

This study investigates academic staff and student attitudes to style and etiquette of emails. Data were collected through two online staff and student surveys. Reported use and acceptability of particular features of email style were assessed. Open-ended responses yielded four themes: the balance between formality and informality, relationships, evolution in communications over time, and mutual expectations. These themes are discussed with reference to linguistic features of email style, theories of accommodation, and politeness studies. Points of guidance to students and staff on appropriate use and construction of email in higher education are indicated.

Item Type: Article
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Uncontrolled Keywords: email communication, etiquette, higher education, employability
Subjects: P Language and Literature > PE English
Divisions: Academic Departments > Institute of Humanities and Creative Arts
Related URLs:
Depositing User: Jenny Lewin-Jones
Date Deposited: 19 Sep 2014 14:16
Last Modified: 06 Aug 2015 12:20
URI: https://eprints.worc.ac.uk/id/eprint/3389

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