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Understanding Style, Language and Etiquette in Email Communication in Higher Education: a Survey.

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Lewin-Jones, Jenny ORCID: https://orcid.org/0000-0002-1910-3398 and Mason, V. (2014) Understanding Style, Language and Etiquette in Email Communication in Higher Education: a Survey. Research in Post-Compulsory Education, 19 (1). pp. 75-90. ISSN Print: 1359-6748 Online: 1747-5112

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Official URL: http://www.tandfonline.com/doi/full/10.1080/135967...

Abstract

This study investigates academic staff and student attitudes to style and etiquette of emails. Data were collected through two online staff and student surveys. Reported use and acceptability of particular features of email style were assessed. Open-ended responses yielded four themes: the balance between formality and informality, relationships, evolution in communications over time, and mutual expectations. These themes are discussed with reference to linguistic features of email style, theories of accommodation, and politeness studies. Points of guidance to students and staff on appropriate use and construction of email in higher education are indicated.

Item Type:	Article
Additional Information:	Staff and students at the University of Worcester can access the full-text via the Official URL. External users should check availability with their local library or Interlibrary Requests Service.
Uncontrolled Discrete Keywords:	email communication, etiquette, higher education, employability
Subjects:	P Language and Literature > PE English
Divisions:	College of Arts, Humanities and Education > School of Humanities
Related URLs:	Publisher
Depositing User:	Jenny Lewin-Jones
Date Deposited:	19 Sep 2014 14:16
Last Modified:	17 Jun 2020 17:05
URI:	https://eprints.worc.ac.uk/id/eprint/3389

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