WRaP - Worcester Research and Publications

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Contact

Biography

Expertise:

service innovation, SMEs, behaviours to innovation, change management, new service development

Job title:

Senior Lecturer

Qualifications:

Doctorate of Business Administration (DBA), University of Gloucestershire, UK Master of Business Administration (MBA), University of West of England, UK BSc in Economics and Business Administration, University of Bologna, Italy PG Certificate of Teaching and Learning in Higher Education, University of Worcester, UK

My Latest As Author

Bell, Robin ORCID: https://orcid.org/0000-0002-7325-4277, Kirchberg, Liza and Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 (2026) Applying the Grounded Delphi Method to Identify Consensus: Finding Consensus within Sustainability Managers Regarding the Corporate Sustainable Transformation Process. Sage Research Methods: Business and Management. pp. 1-21.
Butsch, Thomas, Bell, Robin ORCID: https://orcid.org/0000-0002-7325-4277 and Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 (2025) Is the Self-Managed Organisation Essential in the Age of Artificial Intelligence? Strategic HR Review. pp. 1-4. ISSN ISSN: 1475-4398 eISSN: 1758-8537
Butsch, Thomas, Bell, Robin ORCID: https://orcid.org/0000-0002-7325-4277 and Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 (2025) The Incident Command Self-Managed Organization: A Hybrid Model for Adaptive Organizational Resilience. Development and Learning in Organizations: An International Journal, AOP. pp. 1-4. ISSN Online ISSN: 1758-6097 Print ISSN: 1477-7282
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Nicholls, Richard (2025) Understanding the Ageing Customer and Designing Services for Ageing in Place. Journal of Ageing and Longevity, 5 (4). pp. 1-17. ISSN 2673-9259
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 (2025) Holistic Wellness Experiences: The Design of Transformative Retreats. In: International Encyclopedia of Business Management. Elsevier, Netherlands, pp. 554-557. ISBN Hardback ISBN: 9780443137013 • eBook ISBN: 9780443137020
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 (2025) Service Innovation Implementation in the Hospitality Industry. In: International Encyclopedia of Business Management. Elsevier, Netherlands, pp. 550-553. ISBN Hardback ISBN: 9780443137013 • eBook ISBN: 9780443137020
Butsch, Thomas, Bell, Robin ORCID: https://orcid.org/0000-0002-7325-4277 and Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 (2025) Decision-Making in Organizational Crisis in Traditional and Self-Managed Organizations: Towards a hybrid approach. Strategic HR Review, AOP. pp. 1-7. ISSN 1475-4398
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Ford, Callum (2025) Ensuring Survival through Business Process Re-Engineering (BPR) in the Manufacturing Industry: The Case of a UK SME. International Journal of Professional Management, 20 (1). pp. 1-20. ISSN 2042-2342 (Online)
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821, Bell, Robin ORCID: https://orcid.org/0000-0002-7325-4277 and Bruning-Mescher, Sonja (2023) Plant-Based Milk Alternatives: Consumer Needs and Marketing Strategies. In: Plant-based food consumption : products, consumers and strategies. Woodhead Publishing (Elsevier). ISBN 9780323988285
Bell, Robin ORCID: https://orcid.org/0000-0002-7325-4277 and Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 (2023) Illuminating a methodological pathway for doctor of business administration researchers: Utilizing case studies and mixed methods for applied research. Social Sciences & Humanities Open, 7 (1). p. 100391. ISSN 2590-2911
Bell, Robin ORCID: https://orcid.org/0000-0002-7325-4277, Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Schmidt, René (2022) The Application of Concurrent or Sequential Mixed Methods Research Designs and their Methodological Implications: Investigating Tacit Knowledge, its Use, and Application in Automotive Development. In: Sage Research Methods Cases Part 1. Sage Research Methods . SAGE Publications. ISBN Online ISBN: 9781529604467
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Bell, Robin ORCID: https://orcid.org/0000-0002-7325-4277 (2022) The Role of Context in Qualitative Case Study Research: Understanding Service Innovation. In: Sage Research Methods Cases Part 1. Sage Research Methods . SAGE Publications. ISBN Online ISBN: 9781529604467
Kapadia, Shebaz Ali and Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 (2022) The Integration of Sustainability and Shared Value in the Business Model: Evidence from Multi-Sectoral Cases. The International Journal of Professional Management, 17 (3). ISSN 2042-2341
Schmidt, René, Bell, Robin ORCID: https://orcid.org/0000-0002-7325-4277 and Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 (2021) Keeping the Wheels of the Automotive Industry Turning: The Use of Tacit Knowledge by Product Development Workers in a Multinational Automotive Manufacturer. Journal of Intellectual Capital, 22 (6). pp. 1106-1125. ISSN Print: 1469-1930
Who Makes the News?, WACC Global, Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Murray, Pamela ORCID: https://orcid.org/0000-0001-8009-6900 (2021) 6th Global Media Monitoring Project: Gender in the media. Project Report. WACC Global, Toronto.
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Davies, B. (2021) What Managers Should Know About Implementing a New Service Development Process. The International Journal of Professional Management, 16 (3). ISSN 2042-2341
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 (2020) A Perspective on the Future of UK Foodservice Business. The International Journal of Professional Management, 15 (2). ISSN 2042-2341
Garfield, Joy, Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Wiid, Ria ORCID: https://orcid.org/0000-0002-8454-7833 (2019) The Role of Communities of Practice in Creative Projects. In: BAM2019 conference proceedings. British Academy of Management, London. ISBN 9780995641327 0995641323
Garfield, Joy, Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Wiid, Ria ORCID: https://orcid.org/0000-0002-8454-7833 (2019) The Role of Communities of Practice in Creative Projects. In: BAM2019 Annual Conference, 3rd - 5th September 2019, Aston University, Birmingham. ISSN ISBN: 978-0-9956413-2-7
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821, Colombini, G. and Florea, S. (2019) Engaging Students Through Digital Platforms For Employability Development. In: Learning in Partnership: University of Worcester Annual Learning,Teaching and Student Experience Conference, 12th - 13th June 2019, University of Worcester. (Unpublished)
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Davies, B. (2019) Implementing a New Service Development Process. International Journal of Management Cases, 21 (4). pp. 19-33. ISSN 1741-6264
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Nichol, Lynn ORCID: https://orcid.org/0000-0001-9889-9912 (2018) Improving Employability Provision Within the Curriculum. In: Advance HE Teaching & Learning Conference 2018: Teaching in the spotlight: Learning from global communities, 3rd - 5th July 2018, Conference Aston, Birmingham. (Unpublished)
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Loon, M. (2018) Exploring Collaborative Cross-Sector Networks in a Regional Context. In: 3rd International Conference on New Business Models, 27th - 28th June 2018, University of National and World Economy, Sofia, Bulgaria. (Unpublished)
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821, Vodicova, Luisa, Getzova-Aleksandrova, Mihaela, Nichol, Lynn ORCID: https://orcid.org/0000-0001-9889-9912 and Dobson, Kate (2018) Improving Employability Through Interactive Digital Platform For Skills Development. In: University of Worcester Annual Teaching, Learning and Student Experience Conference: Unlocking potential: the key to inspiring life-long and life-wide learning, 13th - 14th June 2018, University of Worcester. (Unpublished)
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821, Vodicova, Luisa and Nichol, Lynn ORCID: https://orcid.org/0000-0001-9889-9912 (2018) Delivering Value to Students Through Enhanced Employability Provision. In: University of Worcester Annual Teaching, Learning and Student Experience Conference: Unlocking potential: the key to inspiring life-long and life-wide learning, 13th - 14th June 2018, University of Worcester. (Unpublished)
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 (2018) Creating Value Through Systematic Service Innovation Process. In: First Global Conference on Creating Value, 23rd - 24th May 2018, Leicester Castle Business School, Leicester. (Unpublished)
Emblen-Perry, Kay ORCID: https://orcid.org/0000-0001-8841-650X and Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 (2018) Some Students Do Not Like “Group Assessment”. Is the Answer Individual Assessment or Improved Management of Group-based Practices? In: University of Worcester Annual Learning, Teaching & Student Experience Conference “Unlocking Potential: the Key to inspiring Life-long and Life-wide Learning”, 13-14 June 2018, University of Worcester. (Unpublished)
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Wiid, Ria ORCID: https://orcid.org/0000-0002-8454-7833 (2018) Evaluation of an Open Innovation Process Model for New Service Development. In: BAM2018 Conference Proceedings. British Academy of Management, pp. 1-5. ISBN 978-0-9956413-1-0
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Loon, M. (2017) Exploring Inter-Organisational Collaborative Networks For Innovation. In: BAM2017 Conference Proceedings. British Academy of Management. ISBN 978-0-9956413-0-3
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Emblen-Perry, Kay ORCID: https://orcid.org/0000-0001-8841-650X (2017) Evaluation of Students’ Experience of Team-based Experiential Learning through the Collaborative SAP Project. In: Chartered Association of Business Schools: Learning, Teaching and Student Experience Conference 2017, 25th - 26th April 2017, Marriott Royal Hotel, Bristol. (Unpublished)
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821, Emblen-Perry, Kay ORCID: https://orcid.org/0000-0001-8841-650X and Griffiths, Lynda (2017) Evaluation of Students’ Experience of Team-based Experiential Learning through the Collaborative SAP Project. In: Annual Learning, Teaching & Student Experience Conference: Beyond Boundaries, 15th - 16th June 2017, University of Worcester.
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Bartholomew, A. (2017) Students Enhancing Their Learning Experience: From Evaluation to Action. Worcester Journal of Learning and Teaching (11). ISSN 2024-8032
Loon, M. and Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 (2017) Exploring Heuristics in Collaboration Through a Longitudinal Study. In: Proceedings BAM 2017. British Academy of Management. ISBN 978-0-9956413-0-3
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 (2016) Students Enhancing Their Learning Experience: From Evaluation to Action. Project Report. University of Worcester. (Unpublished)
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Bartholomew, A. (2016) Students Enhancing Their Learning Experience: From Evaluation to Action. In: University of Worcester Annual Teaching, Learning and Student Experience Conference 2016, 16th June 2016, University of Worcester. (Unpublished)
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Davies, B. (2016) Exploring Service Innovation Process in a Small Business Services Firm. In: Proceedings of the 6th MAC 2016 International Conference. MAC Prague Consulting Ltd, Prague, pp. 103-110. ISBN 9788088085058
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Davies, B. (2016) Overcoming Challenges to Service Innovation Process Implementation in an SME. In: The XXVII ISPIM Innovation Conference: Blending Tomorrow's Innovation Vintage, 19th - 22nd June 2016, Porto, Portugal. (Unpublished)
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Davies, B. (2016) Exploring Service Innovation Process in a Small Business Services Firm. In: The 6th Multidisciplinary Academic Conference, 19th - 20th February 2016, Prague, Czech Republic. ISSN 978-80-88085-05-8
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Davies, B. (2016) The Service Innovation Process: To Systematize or not to Systematize? In: BAM2016 Proceedings. British Academy of Management. ISBN 978-0-954960896
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 (2015) Exploring Service Innovation Practices Through a Longitudinal Ethnographic Case Study. In: The 15th Qualitative Methods Conference, 3rd - 5th May 2016, Glasgow, UK. (Unpublished)
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 (2015) Examining the Implementation of Service Innovation Processes in a Small Business Services Firm. DBA thesis, University of Gloucestershire.
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 (2013) Structuring the Unstructured: Service Innovation in a UK Small Business Services Firm. In: 8th European Conference on Innovation and Entrepreneurship, 19th – 20th September 2013, Brussels, Belgium.
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 (2013) Structuring the Service Innovation Process in a Small Business Services Firm. In: 3rd Doctoral Colloquium, University of Gloucestershire, June 2013, Cheltenham. (Unpublished)
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 and Davies, B. (2013) Structuring the Unstructured: Service Innovation in a UK Small Business Services Firm. Proceedings of the 8th European Conference on Innovation and Entrepreneurship ECIE 2013, P. Teirlinck, S. Kelchtermans and F. de Beule (Eds.), Volume 2, p. 641-648, Academic Conferences and Publishing International Limited, Reading (UK).. ISSN Print: 2049-1050
Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 (2012) Service Innovation Systematization in UK Small and Medium-sized Service Firms. In: 2nd Doctoral Colloquium, University of Gloucestershire, July 2012, Berlin, Germany. (Unpublished)
Nichol, Lynn ORCID: https://orcid.org/0000-0001-9889-9912, Bell, Robin ORCID: https://orcid.org/0000-0002-7325-4277 and Warren, Vessela ORCID: https://orcid.org/0000-0002-6016-1821 Building Successful Supervision Relationships. In: Innovative Approaches to Doctoral Supervision: Selected Case Studies. Edward Elgar Publishing, Cheltenham. (Submitted)

My Most Viewed As Author

#	Item title
1.	The Role of Context in Qualitative Case Study Research: Understanding Service Innovation	860	2273
2.	The Application of Concurrent or Sequential Mixed Methods Research Designs and their Methodological Implications: Investigating Tacit Knowledge, its Use, and Application in Automotive Development	521	2
3.	A Perspective on the Future of UK Foodservice Business	438	269
4.	Structuring the Unstructured: Service Innovation in a UK Small Business Services Firm	379	190
5.	Exploring Service Innovation Practices Through a Longitudinal Ethnographic Case Study	368	3
6.	Exploring Service Innovation Process in a Small Business Services Firm	345	137
7.	Engaging Students Through Digital Platforms For Employability Development	324
8.	Students Enhancing Their Learning Experience: From Evaluation to Action	317	108
9.	Overcoming Challenges to Service Innovation Process Implementation in an SME	295	3
10.	Ensuring Survival through Business Process Re-Engineering (BPR) in the Manufacturing Industry: The Case of a UK SME	279	124
11.	Evaluation of Students’ Experience of Team-based Experiential Learning through the Collaborative SAP Project	264	96
12.	Implementing a New Service Development Process	241	196
13.	What Managers Should Know About Implementing a New Service Development Process	235	481
14.	Improving Employability Provision Within the Curriculum	224
15.	The Integration of Sustainability and Shared Value in the Business Model: Evidence from Multi-Sectoral Cases	219
16.	Examining the Implementation of Service Innovation Processes in a Small Business Services Firm	217
17.	Plant-Based Milk Alternatives: Consumer Needs and Marketing Strategies	200
18.	Evaluation of an Open Innovation Process Model for New Service Development	192
19.	Keeping the Wheels of the Automotive Industry Turning: The Use of Tacit Knowledge by Product Development Workers in a Multinational Automotive Manufacturer	190	758
20.	Exploring Collaborative Cross-Sector Networks in a Regional Context	181
21.	The Role of Communities of Practice in Creative Projects	176
22.	Delivering Value to Students Through Enhanced Employability Provision	175
23.	Evaluation of Students’ Experience of Team-based Experiential Learning through the Collaborative SAP Project	173	51
24.	Improving Employability Through Interactive Digital Platform For Skills Development	171
25.	Exploring Heuristics in Collaboration Through a Longitudinal Study	169
26.	Creating Value Through Systematic Service Innovation Process	166
27.	Structuring the Unstructured: Service Innovation in a UK Small Business Services Firm	164	44
28.	Some Students Do Not Like “Group Assessment”. Is the Answer Individual Assessment or Improved Management of Group-based Practices?	156	30
29.	Service Innovation Implementation in the Hospitality Industry	153
30.	Holistic Wellness Experiences: The Design of Transformative Retreats	148
31.	Students Enhancing Their Learning Experience: From Evaluation to Action	147
32.	Illuminating a methodological pathway for doctor of business administration researchers: Utilizing case studies and mixed methods for applied research	146	279
33.	The Service Innovation Process: To Systematize or not to Systematize?	144
34.	Service Innovation Systematization in UK Small and Medium-sized Service Firms	143
35.	Exploring Service Innovation Process in a Small Business Services Firm	143
36.	Exploring Inter-Organisational Collaborative Networks For Innovation	142
37.	Structuring the Service Innovation Process in a Small Business Services Firm	134
38.	Building Successful Supervision Relationships	133
39.	Students Enhancing Their Learning Experience: From Evaluation to Action	128
40.	6th Global Media Monitoring Project: Gender in the media	116
41.	Decision-Making in Organizational Crisis in Traditional and Self-Managed Organizations: Towards a hybrid approach	99	104
42.	The Role of Communities of Practice in Creative Projects	99
43.	Understanding the Ageing Customer and Designing Services for Ageing in Place	57	20
44.	The Incident Command Self-Managed Organization: A Hybrid Model for Adaptive Organizational Resilience	37	25
45.	Is the Self-Managed Organisation Essential in the Age of Artificial Intelligence?	24	14
46.	Applying the Grounded Delphi Method to Identify Consensus: Finding Consensus within Sustainability Managers Regarding the Corporate Sustainable Transformation Process	20	1

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Vessela Warren