Worcester Research and Publications

SEARCH EPRINTS:

USER PANEL:

ABOUT THE COLLECTION:

WRaP is a collection of research papers and university publications. It presents the academic and creative work of the university. You are welcome to look for and obtain items of interest and make contact with the authors and creators.

CONTACT DETAILS:

All correspondence about WRaP should be sent to the Repository Manager.

Customer-to-Customer Interaction (CCI): an Employee-based Perspective

Tools

Nicholls, Richard and Gad Mohsen, M. (2017) Customer-to-Customer Interaction (CCI): an Employee-based Perspective. In: QUIS15 - The 15th International Research Symposium on Service Excellence in Management, 12th - 15th June 2017, Porto, Portugal. (Unpublished)

Slideshow (Presentation on CCI and employees)
QUIS15 CCI FLE WRAP.pptx - Presentation
Restricted to Repository staff only
Download (88kB) | Request a copy

Preview

Slideshow (Presentation on CCI and employees)
QUIS15%20CCI%20FLE%20WRAP.pdf - Presentation
Download (388kB) | Preview

Abstract

The purpose of this study is to explore the capacity of front-line employees (FLEs) to provide insights into CCI and its management in service organisations.

Item Type:	Conference or Workshop Item (Paper)
Uncontrolled Discrete Keywords:	customer-to-customer interaction, front-line employees, services marketing
Subjects:	H Social Sciences > HF Commerce
Divisions:	College of Business, Psychology and Sport > Worcester Business School
Related URLs:	https://web.fe.up.pt/~quis15/
Depositing User:	Richard Nicholls
Date Deposited:	12 Jul 2017 15:47
Last Modified:	17 Jun 2020 17:18
URI:	https://eprints.worc.ac.uk/id/eprint/5686

Actions (login required)

View Item

CORE (COnnecting REpositories)

© University of Worcester Henwick Grove, WR2 6AJ Tel: 01905 855000 | Materials in WRaP are protected by copyright and other intellectual property rights. By using WRaP you agree to abide by UK copyright laws.

Worcester Research and Publications is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.