University of Worcester Worcester Research and Publications

Retention: a Focus on People not Numbers

Hope, Helen (2019) Retention: a Focus on People not Numbers. In: Advance HE - Student Success and Student Retention Symposium, 23rd May 2019, Advance HE, York. (Unpublished)

[img] Other (Advance HE - Student Success and student retention Symposium, 23.5.2019)
index.html - Submitted Version
Restricted to Registered users only

Download (14kB) | Request a copy


In higher education (HE), attrition is complex and is persuasively described as a ‘wicked problem’ (Beer and Lawson, 2017) for which, there is an abundance of quantitative data. However, this kind of data analysis only identifies students, it does not tell their story or tell you what support they may need. Within the School of Sport and Exercise Science (SSES) at the University of Worcester (UW) we have been aiming to engage vulnerable students, to maximise their potential in their academic programmes and minimise course attrition. A multi-faceted approach has been used in identifying, supporting and motivating these students in order to increase their attendance, engagement and academic performance. Focusing on people rather than numbers has had a positive impact on attrition. At UW this involved email attendance protocols, personal academic tutor support, student-centred action planning and reassessment support. The processes and conversations have brought to light a surprising plethora of reasons as to why students do not engage in their studies. This mirrors the complexity of the situation that HE institutions find themselves dealing with. Reflecting that one solution does not fit all, but having a toolbox of solutions can make a difference to student attrition.

Item Type: Conference or Workshop Item (Other)
Uncontrolled Discrete Keywords: attrition, retention, at-risk students, engagement, student support, Higher Education
Subjects: L Education > L Education (General)
L Education > LB Theory and practice of education > LB2300 Higher Education
Divisions: College of Business, Psychology and Sport > School of Sport and Exercise Science
Related URLs:
Depositing User: Helen Hope
Date Deposited: 28 May 2019 10:51
Last Modified: 17 Jun 2020 17:29

Actions (login required)

View Item View Item
Worcester Research and Publications is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.