New Audiences, New Opportunities in a Joint Academic and Public Library: The Hive, University of Worcester, U.K.

The Hive provides a unique, fully integrated library run in partnership by the University of Worcester and Worcestershire County Council, which offers a wider range of services and events than either of the partners could provide individually. In order to maximise the benefits to both communities and attract new audiences, access to facilities and services is equal for all.

Key stake holders include University students and the local Business community, and some of the benefits and challenges of working with these groups are described. Students have a variety of ways of engaging in service delivery to the whole range of customers, and develop valuable organisational, research and communication skills in the process. Business customers have access to high quality facilities, resources and support, along with training and networking events. After nearly 5 years of operation, the success of the model is clear, with more new opportunities constantly emerging.