Worcester Research and Publications

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WRaP is a collection of research papers and university publications. It presents the academic and creative work of the university. You are welcome to look for and obtain items of interest and make contact with the authors and creators.

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Cai, W.J., Loon, Mark and Chan, C.K.T. (2016) Empowerment and Service Quality: The Sequential Mediating Effects of Affective Commitment and Work Centrality. In: 38th International Business Research Conference, 21 – 23 November 2016, Sydney, Australia. (Unpublished)

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