Cai, W.J., Loon, Mark and Chan, C.K.T. (2016) Empowerment and Service Quality: The Sequential Mediating Effects of Affective Commitment and Work Centrality. In: 38th International Business Research Conference, 21 – 23 November 2016, Sydney, Australia. (Unpublished)
Full text not available from this repository.Item Type: | Conference or Workshop Item (Paper) |
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Additional Information: | The full-text cannot be supplied for this item. |
Uncontrolled Discrete Keywords: | empowerment, service employees, service quality, employee performance, business research |
Subjects: | A General Works > AS Academies and learned societies (General) H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | College of Business, Psychology and Sport > Worcester Business School |
Related URLs: | |
Depositing User: | Mark Loon |
Date Deposited: | 14 Nov 2016 10:02 |
Last Modified: | 17 Aug 2020 08:53 |
URI: | https://eprints.worc.ac.uk/id/eprint/5073 |
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