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Cai, W.J., Loon, Mark and Chan, C.K.T. (2016) Empowerment and Service Quality: The Sequential Mediating Effects of Affective Commitment and Work Centrality. In: 38th International Business Research Conference, 21 – 23 November 2016, Sydney, Australia. (Unpublished)

Cai, W.J., Loon, Mark and Wong, H.K. (2016) Leadership, Trust in Management and Acceptance of Change in Hong Kong’s Civil Service Bureau. In: 6th Global Business and Finance Research Conference, October 27 - October 29, 2016, Taipei, Taiwan. (Unpublished)