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Empowerment and Service Quality: The Sequential Mediating Effects of Affective Commitment and Work Centrality

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Cai, W.J., Loon, Mark and Chan, C.K.T. (2016) Empowerment and Service Quality: The Sequential Mediating Effects of Affective Commitment and Work Centrality. In: 38th International Business Research Conference, 21 – 23 November 2016, Sydney, Australia. (Unpublished)

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Item Type:	Conference or Workshop Item (Paper)
Additional Information:	The full-text cannot be supplied for this item.
Uncontrolled Discrete Keywords:	empowerment, service employees, service quality, employee performance, business research
Subjects:	A General Works > AS Academies and learned societies (General) H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	College of Business, Psychology and Sport > Worcester Business School
Related URLs:	Publisher
Depositing User:	Mark Loon
Date Deposited:	14 Nov 2016 10:02
Last Modified:	17 Aug 2020 08:53
URI:	https://eprints.worc.ac.uk/id/eprint/5073

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