Can You Explain the Family and Friends Test Results to Patients?

Snelling, Paul

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Snelling, Paul ORCID: https://orcid.org/0000-0002-9781-0784 (2014) Can You Explain the Family and Friends Test Results to Patients? Nursing Times, 110 (17). p. 7. ISSN 0954-7762

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Output Type:

Article

Abstract:

The Friends and Family Test is based on a method of measuring customer satisfaction, developed in the US as a way of identifying the potential for small business growth. The test uses complicated analysis that counts the number of "extremely likely" responses, ignores the "likely" ones, and subtracts all the others before calculating an overall score, which appears on websites the public is invited to use to make treatment choices.

Additional Information:

Staff and students at the University of Worcester have access to the full-text of the online published version via the UW online Library Search. External users should check availability with their local library or Interlibrary Requests Service.

Uncontrolled Discrete Keywords:

Friends and Family Test, nursing care, students, Likert Scale, patient satisfaction

Subjects:

R Medicine > RT Nursing

Legacy Divisions (Admin Only):

College of Health, Life and Environmental Sciences > School of Nursing and Midwifery

Academic Schools:

School of Nursing & Midwifery

Related URLs:

Depositing User:

Paul Snelling

Date Deposited: