Managing Patient Misbehaviour in Healthcare Services

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Nicholls, Richard (2018) Managing Patient Misbehaviour in Healthcare Services. Medical Maestro Magazine, 24. pp. 3311-3316. ISSN 2353-3560

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Details
Output Type:
Article
Abstract:

There is increasing concern regarding the issue of customer aggression towards frontline employees. This misbehaviour includes both verbal/non-physical aggression and physical aggression, and is seen as widespread and particularly likely to occur in certain service settings, one of which is healthcare services. This article examines how patient aggression can be managed.

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Uncontrolled Discrete Keywords:
patient misbehaviour, healthcare services
Subjects:
H Social Sciences > HD Industries. Land use. Labor
Legacy Divisions (Admin Only):
College of Business, Psychology and Sport > Worcester Business School
Academic Schools:
Worcester Business School
Related URLs:
Depositing User:
Richard Nicholls
Date Deposited:
14 Sep 2018 13:24
Last Modified:
30 Mar 2026 13:15
Deposited By:
Richard Nicholls
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