University of Worcester Worcester Research and Publications

Consultation and Communication Skills

Gubbins, Karen and Nixon, Valerie (2013) Consultation and Communication Skills. In: Professional Practice in Paramedic, Emergency and Urgent Care. John Wiley & Sons, Ltd, pp. 22-49.

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When taking a medical history, effective communication is one of the best ways to obtain information from a patient; at the same time, facilitate a patient centred approach. This chapter explores consultation/communication skills within a diagnostic framework. It first gives a brief overview of the aims of the consultation and the benefits of facilitating a patient centred approach. The chapter further includes barriers to communication. Within the medical literature, consultation models and communication skills models are words that are used interchangeably to describe the process that is used when gaining a medical history. Many models incorporate more than one model to integrate both the doctor's and the patient's perspective. This includes the following: the medical model; and the patient's agenda. The success of any consultation will depend on how well the healthcare practitioner and patient communicate with each other and some healthcare professionals are much better natural communicators than others.

Item Type: Book Section
Additional Information:

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Uncontrolled Discrete Keywords: communication skills, consultation, emergency medical services, professional practice, paramedic theory
Divisions: College of Health, Life and Environmental Sciences > School of Allied Health and Community
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SWORD Depositor: Prof. Pub Router
Depositing User: Karol Kosinski
Date Deposited: 10 Sep 2018 14:08
Last Modified: 17 Jun 2020 17:24

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