Customer-to-Customer Interaction (CCI): an Employee-based Perspective

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Nicholls, Richard and Gad Mohsen, M. (2017) Customer-to-Customer Interaction (CCI): an Employee-based Perspective. In: QUIS15 - The 15th International Research Symposium on Service Excellence in Management, 12th - 15th June 2017, Porto, Portugal. (Unpublished)

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Presentation on CCI and employees
Presentation on CCI and employees
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5686:13201
[thumbnail of Presentation on CCI and employees]
Presentation on CCI and employees
Presentation on CCI and employees
Presentation Download (388kB) Restricted to Repository staff only Request a copy
Details
Output Type:
Conference or Workshop Item (Paper)
Abstract:

The purpose of this study is to explore the capacity of front-line employees (FLEs) to provide insights into CCI and its management in service organisations.

Uncontrolled Discrete Keywords:
customer-to-customer interaction, front-line employees, services marketing
Subjects:
H Social Sciences > HF Commerce
Legacy Divisions (Admin Only):
College of Business, Psychology and Sport > Worcester Business School
Academic Schools:
Worcester Business School
Related URLs:
Depositing User:
Richard Nicholls
Date Deposited:
12 Jul 2017 15:47
Last Modified:
30 Mar 2026 13:15
Deposited By:
Richard Nicholls
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