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Customer-to-Customer Interaction (CCI): an Employee-based Perspective

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Nicholls, Richard and Gad Mohsen, M. (2017) Customer-to-Customer Interaction (CCI): an Employee-based Perspective. In: QUIS15 - The 15th International Research Symposium on Service Excellence in Management, 12th - 15th June 2017, Porto, Portugal. (Unpublished)

	Slideshow (Presentation on CCI and employees) QUIS15 CCI FLE WRAP.pptx - Presentation Restricted to Repository staff only Download (88kB) \| Request a copy
	Slideshow (Presentation on CCI and employees) QUIS15%20CCI%20FLE%20WRAP.pdf - Presentation Restricted to Repository staff only Download (388kB) \| Request a copy

Abstract

The purpose of this study is to explore the capacity of front-line employees (FLEs) to provide insights into CCI and its management in service organisations.

Item Type:	Conference or Workshop Item (Paper)
Uncontrolled Discrete Keywords:	customer-to-customer interaction, front-line employees, services marketing
Subjects:	H Social Sciences > HF Commerce
Divisions:	College of Business, Psychology and Sport > Worcester Business School
Related URLs:	https://web.fe.up.pt/~quis15/
Depositing User:	Richard Nicholls
Date Deposited:	12 Jul 2017 15:47
Last Modified:	26 Jul 2024 12:46
URI:	https://eprints.worc.ac.uk/id/eprint/5686

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