Empowerment and Service Quality: The Sequential Mediating Effects of Affective Commitment and Work Centrality

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Cai, W.J., Loon, Mark and Chan, C.K.T. (2016) Empowerment and Service Quality: The Sequential Mediating Effects of Affective Commitment and Work Centrality. In: 38th International Business Research Conference, 21 – 23 November 2016, Sydney, Australia. (Unpublished)

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Output Type:
Conference or Workshop Item (Paper)
Additional Information:

The full-text cannot be supplied for this item.

Uncontrolled Discrete Keywords:
empowerment, service employees, service quality, employee performance, business research
Subjects:
A General Works > AS Academies and learned societies (General)
H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Legacy Divisions (Admin Only):
College of Business, Psychology and Sport > Worcester Business School
Academic Schools:
Worcester Business School
Related URLs:
Depositing User:
Mark Loon
Date Deposited:
14 Nov 2016 10:02
Last Modified:
30 Mar 2026 13:15
Deposited By:
Mark Loon
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