Managing Patient-to-patient Interaction: the Waiting Room Experience

Nicholls, Richard

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Nicholls, Richard (2014) Managing Patient-to-patient Interaction: the Waiting Room Experience. Medical Maestro Magazine, 5. pp. 685-689. ISSN 2353-3560

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3818:5747

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Article

Abstract:

This article introduces the topic of how patient-to-patient interaction can take many forms in healthcare settings. It provides many illustrations of such interactions, and examines patient confidentiality and the fairness of waiting in detail. Healthcare practitioners need to be professionals in managing patient-to-patient interactions as well as employee-to-patient interactions.

Uncontrolled Discrete Keywords:

customer care, healthcare service, patients, waiting room experience

Subjects:

H Social Sciences > HF Commerce

Legacy Divisions (Admin Only):

College of Business, Psychology and Sport > Worcester Business School

Academic Schools:

Worcester Business School

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