University of Worcester Worcester Research and Publications
 
  USER PANEL:
  ABOUT THE COLLECTION:
  CONTACT DETAILS:

Managing Patient Misbehaviour in Healthcare Services

Nicholls, Richard (2018) Managing Patient Misbehaviour in Healthcare Services. Medical Maestro Magazine, 24. pp. 3311-3316. ISSN 2353-3560 (In Press)

[img] Text
Managing PVV Richard Nicholls.docx - Submitted Version
Restricted to Repository staff only

Download (32kB) | Request a copy
[img] Text
Managing PVV Richard Nicholls.pdf - Submitted Version
Restricted to Repository staff only

Download (173kB) | Request a copy

Abstract

There is increasing concern regarding the issue of customer aggression towards frontline employees. This misbehaviour includes both verbal/non-physical aggression and physical aggression, and is seen as widespread and particularly likely to occur in certain service settings, one of which is healthcare services. This article examines how patient aggression can be managed.

Item Type: Article
Additional Information:

The full-text cannot be supplied for this item.

Uncontrolled Keywords: patient misbehaviour, healthcare services
Subjects: H Social Sciences > HD Industries. Land use. Labor
Divisions: Academic Departments > Worcester Business School
Depositing User: Richard Nicholls
Date Deposited: 14 Sep 2018 13:24
Last Modified: 17 Sep 2018 10:23
URI: https://eprints.worc.ac.uk/id/eprint/7050

Actions (login required)

View Item View Item
 
     
Worcester Research and Publications is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.