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Managing Patient Misbehaviour in Healthcare Services

Nicholls, Richard (2018) Managing Patient Misbehaviour in Healthcare Services. Medical Maestro Magazine, 24. pp. 3311-3316. ISSN 2353-3560 (In Press)

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Abstract

There is increasing concern regarding the issue of customer aggression towards frontline employees. This misbehaviour includes both verbal/non-physical aggression and physical aggression, and is seen as widespread and particularly likely to occur in certain service settings, one of which is healthcare services. This article examines how patient aggression can be managed.

Item Type: Article
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Uncontrolled Discrete Keywords: patient misbehaviour, healthcare services
Subjects: H Social Sciences > HD Industries. Land use. Labor
Divisions: College of Business, Psychology and Sport > Worcester Business School
Depositing User: Richard Nicholls
Date Deposited: 14 Sep 2018 13:24
Last Modified: 17 Jun 2020 17:24
URI: https://eprints.worc.ac.uk/id/eprint/7050

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