University of Worcester Worcester Research and Publications

Managing Patient-to-patient Interaction: the Waiting Room Experience

Nicholls, Richard (2014) Managing Patient-to-patient Interaction: the Waiting Room Experience. Medical Maestro Magazine, 5. pp. 685-689. ISSN 2353-3560

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This article introduces the topic of how patient-to-patient interaction can take many forms in healthcare settings. It provides many illustrations of such interactions, and examines patient confidentiality and the fairness of waiting in detail. Healthcare practitioners need to be professionals in managing patient-to-patient interactions as well as employee-to-patient interactions.

Item Type: Article
Uncontrolled Discrete Keywords: customer care, healthcare service, patients, waiting room experience
Subjects: H Social Sciences > HF Commerce
Divisions: College of Business, Psychology and Sport > Worcester Business School
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Depositing User: Richard Nicholls
Date Deposited: 04 Aug 2015 10:33
Last Modified: 17 Jun 2020 17:07

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