The open access repository for research outputs of the University of Worcester
Nicholls, Richard and Heinonen, Kristina (2022) Customer-to-customer interactions in service. In: The Palgrave Handbook of Service Management. Palgrave Macmillan Cham, pp. 629-654. ISBN 978-3-030-91827-9; eBook: 978-3-030-91828-6
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