Worcester Research and Publications

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WRaP is a collection of research papers and university publications. It presents the academic and creative work of the university. You are welcome to look for and obtain items of interest and make contact with the authors and creators.

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Article

Naeem, Muhammad and Ali, S.F. (2019) Does Service Quality Increase the Level of Banks Performance. Journal of Management Development, 38 (6). pp. 442-454. ISSN 0262-1711

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