| 1. | Emotional Labour: The Management of Feeling and Display in the Workplace | 273 | 2 |
| 2. | The Ebb and Flow of Feeling and Display in Research: Intermittent ‘Failure of Face’ while Conducting a Workplace Ethnography | 145 | 46 |
| 3. | (self-) Seduction in the Manufacturing of Consent: Exploring Emotional Exploitation in the Service Sector | 128 | 38 |