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Issues in User Feedback on Health Services for Elderly People.

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Brooker, Dawn ORCID: https://orcid.org/0000-0001-8636-5147 (1997) Issues in User Feedback on Health Services for Elderly People. British Journal of Nursing, 6 (3). pp. 159-162. ISSN Print: 0966-0461

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Abstract

This article highlights a number of difficulties experienced when collecting consumer feedback from elderly service users and offers suggestions as to how many of these problems can be overcome. Structured interviews would appear to provide the most reliable form of feedback for this client group. The importance of good communication and the fact that ageist and stereotypical attitudes need to be overcome before effective feedback can occur is emphasized. Finally, more research needs to be carried out on elderly clients' expectations of health care and which factors make the health service a positive or negative experience for them.

Item Type:	Article
Additional Information:	Staff and students at the University of Worcester can access the full-text via the Summon service. External users should check availability with their local library or Interlibrary Requests Service.
Uncontrolled Discrete Keywords:	consumer feedback, elderly service users, health care, health service
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	College of Health, Life and Environmental Sciences > School of Allied Health and Community
Related URLs:	http://www.britishjournalofnursing.com/ http://summon.worc.ac.uk/
Depositing User:	Sarah Milosevic
Date Deposited:	13 Dec 2013 14:36
Last Modified:	17 Jun 2020 17:02
URI:	https://eprints.worc.ac.uk/id/eprint/2805

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