University of Worcester Worcester Research and Publications

A service evaluation into the marked increase in calls

Lewis, Alison ORCID: (2021) A service evaluation into the marked increase in calls. The Practising Midwife, 24 (8). pp. 43-46. ISSN 1461-3123

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Perinatal service evaluation volunteer helpline Sept 21.pdf - Published Version
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‘Stay home, protect the NHS, save lives’ was the legally binding rule issued for pregnant women
on 16 March 2020. The PANDAS (Pre and Post
Natal Depression Advice and Support) Foundation
recognised that there was an increase in the
number of calls made to their free telephone
helpline. Reviewing the calls from December
2019 to May 2020 demonstrated that call volume
peaked the day after this ruling. Callers reported
high levels of anxiety regarding their health
and pregnancy, work and financial situations.
Volunteers responded by sharing online resources,
demonstrating a breadth of knowledge around
support services for their callers at a time when
midwives and health visitors were offering very
limited face-to-face contact and support.

Item Type: Article
Additional Information:

Staff and students at the University of Worcester can access the full-text of the online published article via the online Library Search. External users should check availability with their local library or Interlibrary Requests Service.

Divisions: College of Health, Life and Environmental Sciences > School of Nursing and Midwifery
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Depositing User: Alison Lewis
Date Deposited: 07 Feb 2022 09:23
Last Modified: 07 Feb 2022 09:28

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