A service evaluation into the marked increase in calls

Lewis, Alison

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Lewis, Alison ORCID: https://orcid.org/0000-0003-2131-2540 (2021) A service evaluation into the marked increase in calls. The Practising Midwife, 24 (8). pp. 43-46. ISSN 1461-3123

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[thumbnail of Perinatal service evaluation volunteer helpline Sept 21.pdf]

Perinatal service evaluation volunteer helpline Sept 21.pdf
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Article

Abstract:

‘Stay home, protect the NHS, save lives’ was the legally binding rule issued for pregnant women
on 16 March 2020. The PANDAS (Pre and Post
Natal Depression Advice and Support) Foundation
recognised that there was an increase in the
number of calls made to their free telephone
helpline. Reviewing the calls from December
2019 to May 2020 demonstrated that call volume
peaked the day after this ruling. Callers reported
high levels of anxiety regarding their health
and pregnancy, work and financial situations.
Volunteers responded by sharing online resources,
demonstrating a breadth of knowledge around
support services for their callers at a time when
midwives and health visitors were offering very
limited face-to-face contact and support.

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College of Health, Life and Environmental Sciences > School of Nursing and Midwifery

Academic Schools:

School of Nursing & Midwifery

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