Worcester Research and Publications

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WRaP is a collection of research papers and university publications. It presents the academic and creative work of the university. You are welcome to look for and obtain items of interest and make contact with the authors and creators.

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Book

Gbadamosi, Gbolahan and De Jager, Johan (2008) Measuring Service Quality in South Africa Higher Education: Developing a Multidimensional Scale. Global Business and Technology Association (GBATA), United States. ISBN 1-932917-04-7

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