University of Worcester Worcester Research and Publications
 
  USER PANEL:
  ABOUT THE COLLECTION:
  CONTACT DETAILS:

Quantifying the Impact of Making and Breaking Interface Habits

Garaialde, D., Bowers, Christopher ORCID: https://orcid.org/0000-0002-5076-512X, Pinder, C., Shah, P., Parashar, S., Clark, L. ORCID: https://orcid.org/0000-0002-9237-1057 and Cowan, Benjamin R. (2020) Quantifying the Impact of Making and Breaking Interface Habits. International Journal of Human-Computer Studies, 142. Article no. 102461. ISSN 1071-5819

[img] Text
Bowers-9442-2020-Quantifying-the-impact-of-making-and-breaking-interface-habits.pdf - Accepted Version
Restricted to Repository staff only until 12 May 2021.
Available under License Creative Commons Attribution Non-commercial No Derivatives.

Download (533kB) | Request a copy

Abstract

The frequency with which people interact with technology means that users may develop interface habits, i.e. fast, automatic responses to stable interface cues. Design guidelines often assume that interface habits are beneficial. However, we lack quantitative evidence of how the development of habits actually affect user performance and an understanding of how changes in the interface design may affect habit development. Our work quantifies the effect of habit formation and disruption on user performance in interaction. Through a forced choice lab study task (n=19) and in the wild deployment (n=18) of a notification dialog experiment on smartphones, we show that people become more accurate and faster at option selection as they develop an interface habit. Crucially this performance gain is entirely eliminated once the habit is disrupted. We discuss reasons for this performance shift and analyse some disadvantages of interface habits, outlining general design patterns on how to both support and disrupt them.

Item Type: Article
Additional Information:

The full-text of the final published version of this article cannot be supplied. Please check availability with your local library or Interlibrary Requests Service.

Uncontrolled Discrete Keywords: interface habits, user behaviour, breaking habit, interaction, science, quantitative research
Subjects: T Technology > T Technology (General)
Divisions: College of Business, Psychology and Sport > Worcester Business School
Related URLs:
SWORD Depositor: Prof. Pub Router
Depositing User: Christopher Bowers
Date Deposited: 15 May 2020 12:25
Last Modified: 01 Oct 2020 15:50
URI: https://eprints.worc.ac.uk/id/eprint/9442

Actions (login required)

View Item View Item
 
     
Worcester Research and Publications is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.