University of Worcester Worcester Research and Publications
 
  USER PANEL:
  ABOUT THE COLLECTION:
  CONTACT DETAILS:

Staff and Patient Feedback in Mental Health Services for Older People.

Brooker, Dawn ORCID: https://orcid.org/0000-0001-8636-5147 and Dinshaw, C.J. (1998) Staff and Patient Feedback in Mental Health Services for Older People. BMJ Quality & Safety, 7 (2). pp. 70-76. ISSN Print: 2044-5415 Online: 2044-5423

Full text not available from this repository. (Request a copy)

Abstract

OBJECTIVES: To compare the views of patients and staff on the quality of care provided on a psychogeriatric assessment ward over a five year period. To describe the quality improvements which were made as a result of their respective comments. DESIGN: Structured interviews were conducted with both patients and staff to obtain qualitative feedback and suggestions for improvement. An analysis of the percentage of positive and negative comments made by both patients and staff was used to compare the levels of satisfaction on a variety of aspects of the service provided. SETTING: Psychogeriatric inpatient assessment ward. SUBJECTS: 75 patients and 85 staff interviews were conducted. MAIN MEASURES: Structured interviews covering various aspects of service quality. RESULTS: Staff and patients picked up on different aspects of service quality as important. Quality improvements which arose from the interviews were clearly different. Generally patients were more positive about the physical environment and standards of professional care than staff, but less positive about issues of privacy, social interaction, and empowerment. CONCLUSIONS: The perspectives of patients and staff in this area are not interchangeable. Both series of interviews led to several positive changes in the quality of care. Interviews with staff seem to have been valuable in a low morale situation. A structured interview format provided patients with an opportunity to feedback openly and led to changes in service quality which would not otherwise have occurred.

Item Type: Article
Additional Information:

Journal previously named as 'Quality in Health Care'.

The full-text can be accessed via the official URL.

Uncontrolled Discrete Keywords: questionnaire, patients, staff, mental health, elderly, satisfaction
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: College of Health, Life and Environmental Sciences > School of Allied Health and Community
Related URLs:
Depositing User: Sarah Milosevic
Date Deposited: 12 Dec 2013 17:50
Last Modified: 17 Jun 2020 17:01
URI: https://eprints.worc.ac.uk/id/eprint/2787

Actions (login required)

View Item View Item
 
     
Worcester Research and Publications is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.