University of Worcester Worcester Research and Publications
 
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Mcdonald, Paul and Monahan, R and Clifford, C (2003) Seeking Advice From NHS Direct on Common Childhood Complaints: Does it Matter Who Answers the Phone. Journal of Advanced Nursing, 42 (2). pp. 209-216. ISSN 0309-2402 (published) & 1365-2648 (electronic)

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