University of Worcester Worcester Research and Publications

Can You Explain the Family and Friends Test Results to Patients?

Snelling, Paul ORCID: (2014) Can You Explain the Family and Friends Test Results to Patients? Nursing Times, 110 (17). p. 7. ISSN 0954-7762

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The Friends and Family Test is based on a method of measuring customer satisfaction, developed in the US as a way of identifying the potential for small business growth. The test uses complicated analysis that counts the number of "extremely likely" responses, ignores the "likely" ones, and subtracts all the others before calculating an overall score, which appears on websites the public is invited to use to make treatment choices.

Item Type: Article
Additional Information:

Staff and students at the University of Worcester have access to the full-text of the online published version via the UW online Library Search. External users should check availability with their local library or Interlibrary Requests Service.

Uncontrolled Discrete Keywords: Friends and Family Test, nursing care, students, Likert Scale, patient satisfaction
Subjects: R Medicine > RT Nursing
Divisions: College of Health, Life and Environmental Sciences > School of Nursing and Midwifery
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Depositing User: Paul Snelling
Date Deposited: 08 Jul 2019 10:05
Last Modified: 17 Jun 2020 17:31

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