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A Study of Global Hospital Websites for Accessibility Compliance

Kuzma, Joanne and Law, Joanne and Bell, Viv and Williams, N. (2017) A Study of Global Hospital Websites for Accessibility Compliance. European Journal of Business and Social Sciences, 6 (6). pp. 15-28. ISSN 2235 -767X

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Abstract

The research investigated accessibility problems of 160 hospital websites, located in 16 countries across 4 continents using Tawdis accessibility software tool. Statistics were analyzed from two layers of WCAG guidance, levels A and AAA, revealing a high incidence of problems at both levels. Asian hospital websites had the greatest number of accessibility issues, although the vast majority of sites in all countries had some type of issues. Only two of the hospital websites included in the study were fully Level A compliant. The study concludes that hospitals are not doing an adequate job of complying with accessibility standards or government legislation, thus depriving many of their web customers the ability to fully use the sites.

Item Type: Article
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The full-text can be accessed via the Official URL.

Uncontrolled Keywords: accessibility, disability, Web Content Accessibility Guidelines (WCAG), W3C
Subjects: T Technology > T Technology (General)
Divisions: Academic Departments > Worcester Business School
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Copyright Info: Open Access journal
Depositing User: Joanne Kuzma
Date Deposited: 03 Oct 2017 10:18
Last Modified: 05 Oct 2017 07:45
URI: https://eprints.worc.ac.uk/id/eprint/5943

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