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Engaging Students, Shaping Services: The Changing Face of Student Engagement at The Hive

Pittaway, Sarah (2016) Engaging Students, Shaping Services: The Changing Face of Student Engagement at The Hive. Insights: The UKSG Journal, 29 (3). pp. 249-257. ISSN 2048-7754

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Abstract

Library roles with a unique focus on student or customer engagement are relatively new in the sector and Worcester is one of the first universities to recruit to this area. Rather than focusing on the relationship between engagement and learning, this role seeks to engage with students as partners and agents for change who are actively involved in evaluating, developing and delivering our library service. This article outlines some of our initial successes and impacts, which are already changing the way we interact with our student population. It will also cover some of the challenges faced along the way, particularly in delivering service change in the context of the radical new service model of The Hive.

Item Type: Article
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Uncontrolled Keywords: student engagement, library trends, The Hive
Subjects: Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Z Bibliography. Library Science. Information Resources > Z719 Libraries (General)
Divisions: Academic Departments > Information and Learning Services
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Copyright Info: Open Access journal article CC BY 4.0
Depositing User: Dr Sarah Pittaway
Date Deposited: 14 Nov 2016 10:16
Last Modified: 14 Nov 2016 10:16
URI: https://eprints.worc.ac.uk/id/eprint/5074

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