University of Worcester Worcester Research and Publications
 
  USER PANEL:
  ABOUT THE COLLECTION:
  CONTACT DETAILS:

Issues in User Feedback on Health Services for Elderly People.

Brooker, Dawn (1997) Issues in User Feedback on Health Services for Elderly People. British Journal of Nursing, 6 (3). pp. 159-162. ISSN Print: 0966-0461

Full text not available from this repository. (Request a copy)

Abstract

This article highlights a number of difficulties experienced when collecting consumer feedback from elderly service users and offers suggestions as to how many of these problems can be overcome. Structured interviews would appear to provide the most reliable form of feedback for this client group. The importance of good communication and the fact that ageist and stereotypical attitudes need to be overcome before effective feedback can occur is emphasized. Finally, more research needs to be carried out on elderly clients' expectations of health care and which factors make the health service a positive or negative experience for them.

Item Type: Article
Additional Information:

Staff and students at the University of Worcester can access the full-text via the Summon service. External users should check availability with their local library or Interlibrary Requests Service.

Uncontrolled Keywords: consumer feedback, elderly service users, health care, health service
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Academic Departments > Institute of Health and Society
Related URLs:
Depositing User: Sarah Milosevic
Date Deposited: 13 Dec 2013 14:36
Last Modified: 13 Dec 2013 14:36
URI: https://eprints.worc.ac.uk/id/eprint/2805

Actions (login required)

View Item View Item
 
     
Worcester Research and Publications is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.