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How effective are institutional and departmental systems of student support? Insights from an investigation into the support available to students at one English university.

Dhillon, Jaswinder ORCID: https://orcid.org/0000-0002-6590-9632, McGowan, M. and Wang, H. (2008) How effective are institutional and departmental systems of student support? Insights from an investigation into the support available to students at one English university. Research in Post-Compulsory Education, 13 (3). pp. 281-293. ISSN Print : 1359-6748 Online : 1747-5112

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Abstract

This article explores the provision and effectiveness of student support in higher education through a review of literature and a case study of the support available to students in one English post‐1992 university. Our investigation focuses on students’ awareness and experience of both university‐wide student support and guidance services and the more localised departmental support provided by tutors and study skills advisors. Data were collected through focus groups and a follow‐up questionnaire to students and semi‐structured interviews with academic staff. The findings indicate low awareness and little take‐up of institutional support services and high take‐up and generally positive experiences of departmental support. However, within this generally positive trend, there is some variation in individual experiences of accessing and using departmental support. Suggestions for improving support stress that consistent and equitable support for all students should be equally available and accessible across all the campuses of a university.

Item Type: Article
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Uncontrolled Discrete Keywords: student support, higher education, students' perspectives
Subjects: L Education > L Education (General)
L Education > LB Theory and practice of education
L Education > LB Theory and practice of education > LB2300 Higher Education
Divisions: College of Arts, Humanities and Education > School of Education
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Depositing User: Jaswinder Dhillon
Date Deposited: 17 Feb 2021 10:20
Last Modified: 17 Feb 2021 10:20
URI: https://eprints.worc.ac.uk/id/eprint/10205

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